Returns
It can happen that you have bought something through our shop that you wish to return. As a buyer, you have this right, but there are specific rules that apply.
According to the EU regulation, the private buyer has the right to return any purchase made through the internet for 14 days as long as it remains in original and unused condition. We offer the possibility to do this for 30 days as part of our service.
Of course, exceptions confirm the rule and more relevant to this website is that all we ship all items related to nutrition and medical articles with numbered sealing to guarantee the hygiene. Once this sealing breaks than the right to return these products from the mentioned categories ends.
The right to return only applies to private purchases delivered within the EU. This rule does not apply to professional purchases. Export orders outside of the EU are considered as delivered once we formalize the export procedure with the EU customs. The local import is always the responsibility of the buyer and at his risk and expense. These export rules apply to private as well as professional purchases.
In the case that your return complies with these rules, it can be registered within 30 days after the purchase through your customer account and returned in the following 14 days to the indicated shipping address. Please note that the cost and the risk of the return shipment are buyers expanse. Only upon reception of the returned goods and meeting all the conditions mentioned above, we will refund the purchase amount of the returned goods within 14 days after notification of the return.
Any return not accepted return will remain available for a period of maximum 90 days in which the items can be picked it up via courier.
Please address any questions on this topic to [email protected].
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NANOGRAM
Industrielaan 9
1070 Brussel
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BE0716.776.748
2.282.885.694
IBAN BE07 0689 3612 1866
BIC - SWIFT GKCCBEBB