".it can happen that you have bought something through our shop that you wish to return. As a buyer you have this right but there are certain rules..".
"..according to the EU regulation the private buyer has the right to return any purchase through the internet for an as long as it remains in original and unused condition. Of course, there are exceptions to confirm this rule and more relevant to this website is that all the nutritional items or products specially produced in order of buyer are excluded. Another limitation of this rule is that it only covers the EU purchases and excludes any professional transactions.."
"..if this is the case the return can be registered through your customer account and returned to the indicated shipping address. Please note that the cost and the risk of the return shipment are for the account of the buyer. When the return meets the above-specified terms the full invoice amount excluding any cost of shipping will be refunded within 5 days after inspection.."
"..for any return that has not been accepted for whatever reason, it will be kept during a period of maximum 90 days in which it will be available for the buyer to have it picked up.."
Any questions on this topic can be addressed to [email protected].