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FAQ


FAQ


Frequently asked questions

1.1 ORDERS

This first section contains questions related to "orders".

1.2 Do the prices include VAT?

All prices shown on our website include VAT. Nutritional items are subject to 6% VAT, and the general rate of 21% VAT is valid for all other items.

In contrast, buyers located outside the EU are not subject to VAT as long as the delivery address is also outside the EU territory. Please note that in these cases local import fees may apply in the destination country. These are at the buyer's expense and responsibility.

For professional buyers outside Belgium with a valid EU tax number from another member state, it is possible to apply reverse charge VAT. If pending your purchase you enter a valid VAT number, the VAT amount deducted automatically. The requirement is that your VAT number appears on the European VIES control platform as valid.

If your VAT number does not appear on the mentioned page, reverse charge VAT is not possible and the VAT number should be left empty empty during check out. Alternatively you can fill it in in the chamber of commerce number field.

1.3 How long does it take till my order is dispatched?

Our goal is always to dispatch any order on the very same day has been received.Of course, this is only possible for articles that are directly available from stock and as long as there is still the possibility for the order to be prepared and handed over to DHL on that same day.

 The product page is transparent about how many items are available from stock as well how much time there remains for the order to be dispatched with the next DHL collection.

DHL only collects on Monday to Friday, so DHL will collect any order placed during the weekend automatically on Monday.

In cases where ordered items are not directly available from stock we will inform in advance when the shipment of the specific item will be possible. If only partial delivery of your order is possible, we will realize a partial delivery and deliver the remaining items without any additional charges when these become available again.

In a small number of cases, delays may occur while processing the order. In these cases, the dispatchment of the order will move to the next DHL collection. In case of any other possible delays, we will contact you with further information.

1.4 Will I receive an invoice ?

Yes, intermediately after completing the purchase, an invoice will be generated automatically and delivered to the e-mail address during the purchasing process. Have you not received the invoice correctly? Do you need a duplicate? We remain available for all your questions of this nature via [email protected].

2.1 PAYMENTS

This second section contains questions related to "payments".

2.2 How can I pay?

We try to accept as many payment methods as possible in order to make shopping on Unifier.ONE more comfortable. At the time being, the accepted payment methods are:

Visa - MasterCard - American Express - CartaSi - Bancontact - KBC/CBC Payment Button - Belfius Direct Net - ING Home'Pay - DEAL - SEPA Bank Transfer - SOFORT Banking - EPS -Giropay- Pay Pal

For more information please visit the our "payments" section located in the footer of this page.

3.1 SHIPPING

This third section contains questions related to "shipping".

3.2 From where will my order be shipped ?

All the orders are shipped from Brussels (CP 1000), Belgium (BE), European Union.

3.3 Which shipping company is used for deliveries ?

We ship all the orders through the DHL network where you can choose between DHL Express air freight delivery worldwide and DHL Parcel covering the most of European territory through freight transport.

DHL Parcel is usually the better option for heavier orders without urgency to compensate for the extra cost of air freight. DHL parcel distinguished between private (Connect) and business (Europlus International). One of the differences between the two is that in some countries DHL Parcel Connect will only offer delivery to the nearest pick-up point. At the same time, DHL Europlus International will make a door to door delivery.

There where possible, we tend to use air freight as much as possible to assure the quickest delivery possible.

If desired, it is also possible to have the order collected by your forwarder. In that case, use the ‘pick-up’ option can be selected during check out, and we will contact you through e-mail to coordinate the pick-up. Setting this option will add no shipping cost to your order and can also be used when you wish to add items to another order and combine both orders in one shipment.

3.4 How to follow the delivery of my order?

Once we prepare your order, you will automatically receive an e-mail with the corresponding tracking number through which you can follow the entire delivery process. 

You will also be receiving information throughout the entire delivery process during its different stage such as order notification, order pick-up, delays, out for delivery and similar.

For any requests during the delivery process such as change of address or delivery to a pick-up point, we recommend contacting the local DHL customer service directly.

 

3.5 What are the transit times?

The delivery times will depend upon the region to where the goods are shipped. We will ship the ordered items that are on stock on the same |(working)day or the next. At this point, we will inform that the purchased items have been dispatched and provide the tracking number for the necessary follow up of the delivery trajectory.

The shipping is done through DHL network and during check out it is possible to opt for land freight through DHL Parcel or air fright through DHL Express.

As the list of countries is extensive and subject to changes due to external factors, we would like to refer to the DHL transit time calculators to provide the correct information at all times. When calculating the transit times, it is essential to know that we ship the orders from Brussels (Postal code 1000), Belgium (BE).

For shipment through DHL Express, please click here to open the transit time calculator or here for the transit times through DHL Parcel.

Please note that the pick up with DHL Parcel is not always possible on the same day. Therefore it is prudent to take into consideration that the forwarder will pick up the shipment the next working day to avoid disappointments.

3.6 Can the order be shipped with the forwarder of my choice ?

You can use your transporter. In this case, the best option is to indicate during check out that you prefer to pick up the order yourself.

To ship the order, you can generate a label from the forwarder that you prefer to work with and send it to us via mail. We will then make sure to have the order dispatched through the forwarder of your choice. 

 

3.7 Is my order insured?

No, we dispatch the order under the standard conditions of DHL, either Parcel or Express. Due to the positive experience from the past, we opt not to insure the goods with additional services to reduce the shipping costs. However, if you wish to have supplemental insurance of the order, this is possible and will have an additional fee of 1,25% of the total order value. In case that you wish to insure the shipment of the order, please indicate this in the comment field during check out so that we can provide you with an additional payment link for the insurance charges once the order has. 

4.1 RETURNS

This fourth section contains questions related to "returns".

5.1 GENERAL

This fifth section contains questions of "general nature" that have not been treated in one of the other sections.

5.2 How can I make an return?

You can return your purchase within 30 days after the date of order without specifying any reason. But there are some rules. Nutritional and medical products without the original hygienic sealing and the orders shipped outside of the EU or purchased by professional buyers are not subject to this return policy.

It is also essential to know that the return is at the expense of the buyer. The buyer is, of course, free to choose any transporter of his choice, in some cases, Unifier.ONE can coordinate the return with deduction of the return costs from the eventual credit note. 

The return will have to be done through your account or announced through [email protected] before handing it over to the transporter for return. To process the return we need to receive the goods in the unused and original state.

5.3 Who pays the return?

All the shipping costs of the returns are for the account of the buyer.

5.4 How long will the refund take ?

Refund of the returned items will be realized within the 14 days upon reception of the return notification. The condition for formalizing the refund is that that the return has been received in the original state.

5.5 Where is Unifier.ONE registered?

This webshop is operated by a Belgian registered entity and all the amount invoiced are through a Belgian VAT number. 

5.6 How to buy wholesale?

Unifier.ONE offer wholesale service for certain orders. Please visit the corresponding wholesale section in the footer of this page or contact us through [email protected].

5.7 How to distribute products through Unifier.ONE?

Unifier.ONE is open to expanding its current offer of the products available through this site or other channels. In case you think that one or more of the products that you distribute may be of our interest, please contact us through [email protected]. We are looking forward to receiving your offer. 

6.1 - HONEY & PROPOLIS

6.2 The honey that is offered through Unifier.ONE, is it fully natural?

Yes, all the kinds of honey are entirely artisanal and natural of raw organic origin. We guarantee that the honey does not contain any additives or manipulation.

6.3 What is the origin of the honey?

Unifier.ONE imports the honey from the rural areas of Croatia or Bosnia Herzegovina. For the specific origin of any kind of honey, please check the specifications mentioned on the product page.

 

6.4 What honey variations are available in general?

Unifier.ONE can offer more variations of honey than those displayed on the web site. At the time being following variations are available through the beekeepers that we collaborate with:
chestnut honey, acacia honey, flower field honey, forest honey, thyme honey, sage honey, linden honey, amorpha honey as well some medicinal preparations of honey mixed with ginger, curcumin, cinnamon, propolis, pollen or fresh green nut. 

6.5 How long can honey be preserved?

Theoretically, honey will stay suitable for ages when stored in the right conditions even though it might crystallize. We advise consuming the honey within the two years following the purchase date for the best product guarantee. 

6.6 How do I preserve honey the best?

 Keeping the honey in a cool and a place out of direct sunlight is the best way to preserve its quality. It is essential to expose the honey as less time as possible to the air by keeping the jar sealed hermetically. As honey remains alive, it will interact with the surrounding and absorb the humidity from the air in the room. It is important to note that the honey will crystallize faster below 12°C, so keeping at room temperature is recommended.

 

6.7 How should I consume honey?

Keep metal objects such as spoons, knives and similar away from the honey. These will provoke accelerated oxidation of the honey. Honey is preferably consumed with wooden spoons, and alternatively, plastic offers the best alternative.

 

6.8 Why does the honey crystallize?

Crystallisation is a natural tendency that every honey has and is perfectly normal to happen. How the honey crystallises can also contain indications if the product contains additives.

 

6.9 Why does one jar tastes different to another?

When consuming authentic natural raw honey, there will be a difference between one jar and another even though it is the same type of honey originating from the same beekeeper and harvest. The bees collect honey from different parts, and every hive will have its variations not only between one part of the pack and another but as well compared to the other hives. Commercial honey with a universal taste for one type of honey is simply not possible to achieve through natural honey harvesting, and it is a clear sign of industrial honey.

6.10 Why does one honey crystallises faster than other?

The speed of crystallisation depends on the degree of natural sugars that the honey contains. Due to its nature, the chestnut honey, for example, will crystallise slower than flower honey because the chestnut tree has less sweetness to offer than the flowers due to difference in their intrinsic nature. 

6.11 What can I do when honey crystallizes?

Once the honey crystallises, it is possible to revert this process without any loss of its natural properties. Putting the jar into the water of around 40 °C for maximum 10 to 20 minutes is probably the best method of liquefication. With time honey will tend to crystallise again as this is the natural tendency of honey. You can use this method if you prefer to consume the honey in liquid form as it is entirely possible to consume it in crystallised form as well. 

6.12 Can I use the honey to cook or in a hot tea?

To keep the honey in its optimal state, keep it below the body temperature. Any temperature above this level will accelerate the process of oxidation, making the honey to lose natural health properties. When used in the tea or cooking,  add the honey in the end. In this way, it will not oxidate and lose beneficial properties. 

6.13 What is the mix of honey with propolis and pollen used for? (MagicMix)

Use the Magic Mix to improve the general well being, offer energy and offer prevention against the effects of stress. Propolis has been used for centuries in traditional medicine and is known for its properties against bacteria, viruses and fungi among many other health benefits.

In combination with three different kinds of honey and pollen, it offers a complete daily nutritional "cocktail" full of health. The recommended usage is one spoon a day on an empty stomach for at least three months. If you feel that a higher daily dosage or a more extended period of cure is needed, this is also possible. Always take the feedback of the body into consideration at all times, and if necessary, the treatment should be stopped or continued according to the internal feedback from the body.

 

6.14 Does the Propolis tincture contain alcohol?

Yes, a tincture is by its nature an alcoholic solution, and in this case, two parts of propolis are solved in three parts of 75° medicinal alcohol.

6.15 How to use the propolis tincture?

Externally propolis can be used and applied like any other substance with this purpose, directly to the affected area. In the case of open wounds, we recommended being more careful due to the presence of alcohol. Therefore it is also advised to give time for alcohol to evaporate as much as possible before application. 

In case of the internal use, the standard method is to drops on a cube of sugar and let it stand for a few minutes for the most alcohol to evaporate and then place it under the tongue. In this way, the cube can dissolve, and the propolis is absorbed more easily. The general dosage is approximately 17 drops a day when used over a more extended period (2-3 months). Still, in case of a more acute situation, this dosage can be increased to three times 20 drops a day for not more than 5-7 consecutive days. The person under treatment of chemotherapy in some extreme case even consumes one bottle 20 ml a day. 

It is crucial to stay aware of the feedback from the body at all times and use it intuitively. It is best to start with a small dosage of propolis tincture and slowly build-up to keep an eye on the reaction of the body. Propolis is a very powerful substance and please don’t underestimate its healing potential.

Alternatively, you can also put the drops op propolis in a spoon of honey or on a piece of bread if sugar is not the preferred option. 

 

6.16 Can I be alergic to propolis?

It is not so probable that you are allergic to propolis as that you might be allergic to (one of) the three(s) wherefrom the bees have collected the substances. 

Especially in the case you are aware of allergies to individual trees, it is best to do a small test on the skin by testing the reaction through applying of few drops and giving it time to react. It is impossible to determinate which trees are present in propolis as bees are wild and free and therefore they go and find the best "material" available in the area of their hive. 

 

6.17 - OIL & VINEGAR

6.18 What oils can I buy through Unifier.ONE?

At the time being it is possible to buy raw olive and pumpkin seeds oil. 

6.19 What is the origin of the oils?

The oils originate from the rural areas of the Croatian Adriatic sea.

6.20 What is the applied production process?

All the oils originate are obtained through the artisanal process of first cold press.

6.21 How are the oils obtained?

All the oils are obtained through the mechanical first cold press and of extra virgin quality.

6.22 Is the oil of extra virgin quality?

Yes, all the oils offered through Unifier.ONE is obtained through the first cold press and so of extra virgin quality. For this process, the producers only use selected olives of organic origin.

 

 

 

6.23 What kind of olives are used for the oil?

Only organically grown fresh green olives, and there is no use of any other additives.

6.24 Why does the olive oil crystallize?

The olive oil has the natural tendency to crystallize at lower temperatures just as it is the case with honey for example. At room temperature, the oil will go back to its normal state without losing its original nutritional properties. 

6.25 Can I use this oil for cooking?

These oils of extra virgin quality are intended for cold dishes or as a finishing touch to warm dishes and not for direct use in cooking on high temperatures as this would cause many beneficial properties offered by the oil to get lost due to oxidation. For the purpose of cooking, there are more economic products of inferior quality available on the market. 

6.26 How to store the olive oil?

The olive oil is stored preferably on room temperature in a cool and dry place out of direct sunlight. The area does not necessarily need to be dark. Do not store the oil in the fridge as the cold will cause it to (temporary) crystallise.

6.27 How long can the olive oil be preserved?

When properly stored, it is possible to preserve for at least two years after the production date. 

6.28 When was the olive oil produced?

The olive oil offered through this webshop is always the product of the last harvesting season originating from fresh olives. The stock offered on sale is only kept until the production of the next season becomes available and will be replaced by it at that time.

6.29 What kind op pumpkin seeds are used for the oil?

For the pumpkin seeds oil only non-grilled pumpkin seeds are used originating from organically grown pumpkins.

6.30 How long can the pumpkin seeds oil be preserved?

The pumpkin seeds oil has a particular aspect that is can it is not immediately ready for human consumption after the pressing processes as that it has a maximum preserving period as well. Pumpkin seeds oil offered through this webshop is always prepared for consumption and can easily be preserved for 6 to 12 months after purchase date when stored properly if not longer.

 

6.31 How to store the pumpkin seeds oil?

Keep the oil in the fridge once opened. To prolong its lifespan, keep the oil temperature stable by only taking the desired quantity for consumption out of the bottle without letting the oil in the bottle too long out of the fridge. Keeping the temperature fluctuation to a minimum will benefit the life span of the oil.

6.32 - JAMS & FRUIT JUICES

6.33 Are the jams offered on Unifier.ONE halal?

Yes, all the jams offered on Unifier.ONE are halal and do not contain any substance proceeding from animals either.

6.34 What kind of gelling agent is used in the jams?

Pectin, is a vegetal based gelling agent used all the jams except in fig jam. In the case of fig jam there is no use of any kind of gelling agent.

6.35 Which variations of jam are offered through this web shop?

For the time being only jams of fig, raspberry, strawberry and Aronia chokeberry (with a little of raspberry) are available for sale through this webshop. 

6.36 What kind of fruit is used for the production of jam?

Only organic fruit that has been grown in the most natural way possible is the main ingredient of product from the "Fruit Juices & Jams" category.

6.37 How is the jam produced?

The production still occurs in an entirely traditional and artisanal way just as the way our grand grandmothers used to do it. All the fruit is grown and transformed into jam locally by the same people responsible for the whole process, starting with planting the fruit seeds and ending with putting the fruity alchemy in the jar. The entire process of growing and producing happens actually in one and the same place and is as local as it can be.

6.38 How long can the jam be preserved?

The use of the traditional method hermetically seals the jams.  This method applies the use of very hot jars which are filled and sealed in that hot state. Upon closure of the pot, the cool down process provokes a hermetic state. By doing this, the shelflife of the products is extended, through a wholly natural process, to up to two or three years after production date. However, it remains import that the jam is adequately stored in a cool and dry place out of sunlight.

Upon opening, keep the product in the fridge and consume it in the following six weeks approximately. If the temperature is kept stable, the lifespan of the product will increase. Therefore it is advisable to preserve it as much in the fridge as possible and take out only the desired quantity for consumption while keeping the pot itself as sort time as possible out of the refrigerator to avoid temperature variations.

 

6.39 The jam contains sugar, can the jam still be considered as natural?

Sugar is a substance that is needed to make the jam as it is the case for most of the fruits. Without sugar, we would not have the result with the structure of a jam that could be preserved or have the typical texture characterizing a fruit jam. In cases of some specific fruits, as it is the case with the fig, no sugar has been added as the jam can be produced without it. In this last case, a touch of cinnamon accentuates the taste and gives it a subtle character.

 

6.40 How to use the raspberry syrup?

The homemade raspberry sirup can be consumed by simply adding water in the desired proportion, or in its concentrated form as a dressing of various desserts or fruit salads.

6.41 What kind of fruit has been used for the raspberry syrup?

The raspberry syrup exclusively contains organically cultivated fruit. This process of cultivating the fruit happens without use pesticides or any other undesired substances. The total process starting from planting the seeds and till squeezing the juice into the bottle is entirely done in one place by the same people. This makes it wholly local and traditional.

6.42 Does the raspberry syrup contain sugar?

Yes, it does in very moderated quantities.

6.43 What kind of fruit is used for the Aronia chokeberry concentrate?

For the Aronia chokeberry concentrate, only organic fruit makes part of the end product which contains no additives of any kind. The fruits have been cultivated without any use of pesticides and are as natural as fruit can be.

6.44 Does the Aronia chokeberry concentrate contain sugar?

No, the Aronia chokeberry concentrate is raw and cold-pressed and no additives are used of any kind.

6.45 How to consume the Aronia chokeberry concentrate?

The Aronia chokeberry concentrate is advisably consumed on an empty stomach or before the meals. However, there is no contraindication of using it in another way if desired.

6.46 How long can the Aronia chokeberry concentrate be preserved?

The bottle, once opened, should be stored in the fridge and preferably consumed in the following 45 to 60 days.

6.47 How to store the products from "Fruit Juices & Jams" category?

The products from the "Fruit Juices & Jams" category are preferably stored in a dark, cool (stable temperature) and dry place out of direct sunlight.

6.48 - CALLIGRAPHY

6.49 What is the size of the wooden decoration panels?

All the panels have a standard size of roughly 45x30x2 cm. The wood that has been used is very solid and the weight of each panel is just under 2 kg.

6.50 Which wood has been used?

All the panels are made of beech wood (Fagus sylvatica) with origin from Bosnia Herzegovina where the panels have been produced.

6.51 What is the symbolism of beech wood ?

Beechwood symbolises trust, patience, softness, vitality and joy of life.
 
It is well known that wood is a living material and therefore contains some kind of consciousness. The beech tree is considered to possess a form of consciousness that will resonate inside of us with our ability to study and obtain knowledge.
 
In old times a piece of bark was kept near the student in order to improve the study results. It also invites to meditation and prayer allowing us to connect with our ancestors and the ancestral wisdom that they had been granted by, and obtained through the permission of, Allah (swt). Beech trees are believed to enhance creativity and to pertain to wisdom and written word.
 
Considering the fact that we offer Islamic art of calligraphy related to the Quranic teachings, we find it the most fitting choice of wood to be used in art that is meant to remind and invite us to study as well appreciating the beauty of submission to Allah (swt).

6.52 What is beech wood good for?

Beech is a hard, strong and heavy wood. It has a fine, tight grain and even texture. Beechwood is very light in colour and has a high shock resistance. It is a popular wood for furniture and will give your room a warm feeling.

6.53 Have the panels been treated?

All the panels are treated with Aqua wax, a water-based natural treatment in order to protect them as much as possible for any external influences that could affect them.

6.54 Are these panels hand made?

The panels are hand made while the engraving is done in combination with the use of a laser. The process of manufacturing fully by hand would make it almost impossible to realize and would become too costly. Custom work is possible as the manufacturer of the wooden panels has a tradition that goes pack a long time. 

6.55 What is the lifetime of a panel?

The wood that has been used is of the highest quality and has been treated with a natural product for protection. Therefore, under normal circumstances, the panels will endure along time and can easily be passed to the next generations.

6.56 Are the ayats and surahs being commercialized?

No! This would be against the Islamic tradition and teachings. The price is merely meant to cover the costs of materials, work, machinery, transport, import duties, storage and marketing costs. In case there are any revenues, these are orientated towards social initiatives. It is important to note that the initially produced stock has been imported with this purpose of supporting the war-torn economy of Bosnia in the first place and that achieving this objective is already an achievement by itself. 

6.57 The wooden panels change colour. Why does this happen?

Wood is a material that possesses consciousness and remains in life even after it has been processed into a decorative wall panel. Wood will react on all the external parameters as well as on the energy around it and can even look different from one day or place to another.

The fact that it remains alive is what makes it a suiting material to put such an important message on as it is the case with Quranic or Islamic carving which is meant to remind us of the right path and invite us of our search, approach and submission to Allah (swt) as well the continuously ongoing study of our religion as a Muslim.

6.58 How can the panels be used?

The panels can be exposed on a wall or to support on any furniture or place in the house as might be the chimney border for example.

The remark has to be made that the panels do not contain a specific system of how the panels can be hanged. This is due to the fact that the panels can be used in different ways. In some cases, men choose to cover a whole wall with the panels and in this case, any built-in system would be an obstacle. We advise hanging them with double-sided adhesive paintings stickers that are sold for this purpose in your local DIY shop or any other among many other alternatives that can be found on the market. If desired also a little clue hole can be created depending on the exact need. In any case, it is the buyer that will have to take care of this part according to the desired use.

Panels are designed to be used indoors and outdoor use is not recommended unless the climate circumstances permit it. 

 

6.59 I am interested in offering the panels myself or buying the panels as part of fundraising in my NGO.

The panels are not produced in very big quantities but all the stock that we have is available for sale to private or business buyers as well non-profit organisations that might be using these as part of the fundraising initiatives.

There is a possibility to have the production done on order with specific verses or calligraphy when total quantity is in excess of 500 units or more.

For the buyers that are looking to buy quantities of 25 panels or more per order can contact us through [email protected] for inquiries at wholesale conditions.

We are open for collaborations worldwide and please feel free to contact us with any inquiries or questions that you might have. For further information please visit the wholesale section.

6.60 - PHOTOGRAPHY

6.61 What is the purpose of photography offered on this web site?

Simplified, the photography offered on Unifier.ONE is meant as an alternative way of collecting funds for doing social projects.

This means that all the revenues obtained through this channel are orientated towards the ones in need. At the time being the most active social activity is focused on the homeless refugees and helping them meet their primary need by providing food to them directly.

It can not be ignored that the streets of many (big) European cities know enormous numbers of brothers and sisters in this situation. Unfortunately, any help offered within this domain just seems to be a drop on a hot plate. Therefore all help is welcome how small it might seem, help on the street is needed harder than ever.

With just a few Euros, we can provide a nice meal to more than ten persons that will be very grateful. In exchange, we offer photography with all its rights to use it in the way you wish. In case that you do not specifically wish to receive a photo, it is possible to add Zakat as a product into your cart as well with the same purpose. Through this way, much higher amounts can be donated as well with one single action.

We would like to remind all our fellow Muslim brothers that Zakat is strongly emphasised within the Islamic religion and it is for a good reason that it forms one of the five pillars. Not for nothing good deeds or charity are common to all the religions or virtues in the cultures worldwide. Therefore we invite any visitor of this site to participate in this initiative in any degree possible as all little bits count. 

6.62 What can the received photography be used for?

The photographies will be sent to you in digital format and with full but not exclusive rights over the received photographic material. This means that you might use the photography in any way you wish except unedited resale. It can be used so in any creative or marketing material in digital and printed form or just as a beautiful image or poster that can decorate any space not only with its beauty but also bring along the good energy of having done a good deed.

It is possible to receive the picture in printed format or print it yourself at the locally available services. Unifier.ONE just charges the costs that are charged by the third parties for the printing costs but the inevitable shipping costs should be considered when choosing this option. 

6.63 When will I receive the photograph?

The digital formats will be sent by mail within the 24 hours after purchase. If the file is too large for sending it through e-mail a file transfer solution will be used. In this case, a link will be provided so that the corresponding download can be realised. 

In case that you choose to receive a printed or canvas format of the chosen photo, the delivery will depend upon the time needed to have the material printed and shipped to your destination. The printed formats are only done upon order and should be normally available within the next 5 to 7 working days at most.  Once the print has been received, the shipment can take place and a tracking number will be provided. For the average transit time, please see further details in the general section of this FAQ section. 

 

6.64 What is the format I will receive the photos in?

The photos will be delivered in *.JPEG format. It is also possible to have the RAW format for most of the photos. In case that your interest goes out to this option please contact us with your enquiry in order to discuss the further options as the RAW format are not part of the standard service. 

6.65 What is the resolution that I will receive the photos in?

Different photos can have different resolutions. We will always provide you with the highest resolution available of the chosen photo. In most cases, the available resolution of any specific picture is usually mentioned in its specifications.

6.66 All the photographs have a watermark. Will I receive the same?

No, the original format of the selected photograph(s) will be be sent out without any watermark.

6.67 What is the quality of the printed photographs?

The photographs are printed by professional services and meet the highest professional standards.

6.68 Is it possible to return a photograph?

No. Neither the digital nor the printed formats can be returned. The photography is exclusively printed on order and therefore cannot be returned according to the corresponding EU regulations just as the digital formats can not be returned for the obvious reasons. Furthermore, the price of the photography is considered a donation orientated toward this use and once this money has been received, it is used for that purpose immediately. 

6.69 Can I sent in my own photography to be printed in poster or canvas form?

Yes, this is possible. The printing can be done not only on photographic paper or canvas but also on other items such as cups, shirts and similar belong to the possibilities as well. Please contact us for further information in case you might be interested. Please note that this is not something we do as our core business and it is only done as a service towards the visitors of this website project. 

6.70 I would like to donate the rights over my own photography, is this possible?

Yes, we are happy to accept professional photography of landscapes and beauties of nature in general. These will be used then to collect Zakat donations with the purpose of doing a good deed with social impact. It will be necessary to provide a written statement giving us the right to edit, use and resale the provided material. This right does not need to be exclusive. Thank you beforehand for considering this option and participating in our social impact projects. 

7.1 What are the applicable terms and conditions?

Terms and Conditions

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - The price

Article 10 - Compliance and warranty

Article 11 - Delivery and implementation

Article 12 - Duration transactions: duration, cancellation and extension

Article 13 - Payment

Article 14 - Complaints procedure

Article 15 - Disputes

Article 16 - Additional or different stipulations

Article 1 - Definitions

In these conditions the following terms have the following meanings:

Reflection period: the period within which the consumer can exercise his right of withdrawal.


Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;


Day: calendar day.


Duration transaction: a distance contract with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time.


Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.


Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.


Model form: the model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to use his right of withdrawal.


Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance.


Distance contract: an agreement whereby, within the framework of a system for the distance selling of products and/or services organized by the entrepreneur, up to and including the conclusion of the contract, use is exclusively made of one or more techniques for distance communication.


Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur coming together in the same room at the same time.


General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.


Article 2 - Identity of the entrepreneur

Čaršija

ELZEBOOMLAAN 13-3

1180 BRUSSELS

Belgium


Phone number.                  : +32 (0) 23 19 30 37

Email address.                   : [email protected]

KBO.                                 : 0716.776.748

VAT identification number.  : BE0716.776.748

EORI                                 : 0716.776.748

The company is a member of FASFC, Federal Agent for the Safety of the Food Chain.

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders between the entrepreneur and consumer in the EU. Other conditions may apply to professional purchases both for both national as international deliveries as for all deliveries outside of the EU as the right of withdrawal does not apply to these conditions.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge at the request of the consumer.


If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.


In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.

If at any time one or more provisions in these general terms and conditions are wholly or partially void or are nullified, the agreement and these terms and conditions will continue to apply and the provision in question will be immediately replaced by a provision that, in consultation, of the original as close as possible.

Situations not covered by these terms and conditions should be assessed "in the spirit" of these terms and conditions.


Uncertainties about the explanation or content of one or more provisions of our terms and conditions should be explained "in the spirit" of these terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.


The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.


The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.


All images, specifications and data in the offer are indicative and cannot lead to compensation or dissolution of the agreement.


Pictures with products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours are shown exactly match the real colours of the products.


Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in the particular:


-the price including taxes;
-any shipping costs;
-the way in which the agreement will be concluded and which actions are required for this;
-whether or not to apply the right of withdrawal;
-the method of payment, delivery and implementation of the agreement;
-the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
-the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
-whether the contract is filed after it has been concluded, and if so, how it can be consulted by the consumer;
-the way in which the consumer, before concluding the contract, can check the data provided by him under the contract and repair it if desired;
-any other languages ​​in which, in addition to Dutch, the contract can be concluded;
the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of an extended transaction.
if applicable, the available sizes, colours and type of materials


Article 5 - The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.


If the consumer has accepted the offer electronically, the entrepreneur will immediately electronically confirm receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.


The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.


The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;

c. information about guarantees and existing after-sales service;

d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery.


Each agreement is entered into under the suspensive conditions of sufficient availability of the products in question.


Article 6 - Right of withdrawal

On delivery of products:

When purchasing products, the consumer has the option to dissolve the contract without giving any reason for 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.


During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known using the model form. After the consumer has made known that he wants to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment.

If the customer has not made known that he wishes to make use of his right of withdrawal, respectively, after the periods referred to in paragraphs 2 and 3 have expired. the product has not been returned to the entrepreneur, the purchase is a fact. 

When providing services:

When providing services, the consumer has the option to dissolve the contract without giving any reason for at least 14 days, starting on the day of entering into the contract.

To make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest upon delivery.

Article 7 - Costs in case of withdrawal

If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account.


If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by the online retailer or conclusive proof of complete return can be submitted. Refund will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for another payment method.


If the product is damaged due to careless handling by the consumer, the consumer is liable for any diminished value of the product.


The consumer cannot be held liable for a depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.


Article 8 - Exclusion of right of withdrawal

The entrepreneur can exclude the right of withdrawal of the consumer for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:


that have been created by the entrepreneur in accordance with the consumer's specifications;
which are clearly of a personal nature;
which cannot be returned due to their nature;
that can spoil or age quickly;
the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal;
for hygienic products of which the consumer has broken the seal;
are of medical application;


Exclusion of the right of withdrawal is only possible for services:


whose delivery has begun with the express consent of the consumer before the reflection period has expired;

Article 9 - The price

During the period of validity stated in the offer, the prices of the products and / or services offered will not be increased, except for price changes as a result of changes in VAT rates.


Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or provisions; or
b.the consumer is authorized to terminate the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services include VAT.


All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.


Article 10 - Compliance and Warranty

The entrepreneur guarantees that the products and / or services meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.


A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Return of the products must be in the original packaging and in new condition.


The warranty period of the entrepreneur corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.


The warranty does not apply if:
The consumer has repaired and / or processed the delivered products himself or has them repaired and / or processed by third parties;
The delivered products have been exposed to abnormal circumstances or are otherwise carelessly handled or are in conflict with the instructions of the entrepreneur and / or have been treated on the packaging;
The defect is wholly or partly the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.


The place of delivery is the address that the consumer has made known to the company.


With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract at no cost. The consumer is not entitled to compensation.


All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a term does not entitle the consumer to compensation.


In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after dissolution.


If delivery of an ordered product proves to be impossible, the entrepreneur will endeavour to make a replacement article available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal can not be excluded. The costs of a possible return shipment are for the account of the entrepreneur.


The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative to the entrepreneur unless expressly agreed otherwise.


The entrepreneur will make every effort to send the necessary documents for the international shipments as complete as possible and to the best of his knowledge. In any case, cannot be held responsible for any costs, delays, taxes or risks that may arise from shipments abroad and the crossing of national borders and any levies that may be applied by the local authorities which will always be borne by the buyer to be.

Article 12 - Duration transactions: duration, cancellation and extension

Cancellation

The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to the agreed cancellation rules and a notice period of no more than one month.


The consumer can terminate a contract that has been concluded for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, with due observance of the agreed cancellation rules and a notice period of top one month.
The consumer can the agreements mentioned in the previous paragraphs:
cancel at any time and not be limited to cancellation at a specific time or in a specific period;
at least cancel in the same way as they have been entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

A contract that has been concluded for a definite period and that extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed period.


Contrary to the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a limited period of up to three months if the consumer has this extended contract for a can terminate the extension with a notice period of up to one month.

A contract that has been concluded for a definite period and that extends to the regular delivery of products or services may only be extended tacitly for an indefinite period if the consumer can cancel at any time with a notice period of no more than one month.


Expensive

If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time with a notice period of up to one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed duration.


Article 13 - Payment

 

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the event of an agreement to provide a service, this period commences after the consumer has received the confirmation of the agreement.


The consumer has the duty to report inaccuracies in payment details provided or stated to the entrepreneur without delay.


In case of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaints procedure

The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.


Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.


Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.


If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure.

In case of complaints, a consumer must first turn to the entrepreneur. If the webshop is affiliated with the WebwinkelKeur Foundation and complaints that cannot be resolved by mutual agreement, the consumer must turn to the WebwinkelKeur Foundation (webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If a solution is still not reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to report complaints via the European ODR platform (http://ec.europa.eu/odr).


A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.


If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the products delivered free of charge at its choice.


Article 15 - Disputes

Only Belgian law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad with a restriction to the territory of the European Union.


The Vienna Sales Convention does not apply.


Article 16 - Additional or different stipulations

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Model withdrawal form

(only complete and return this form if you wish to withdraw from the contract)

Čaršija

ELZEBOOMLAAN 13-3

1180 BRUSSELS

Belgium

 

Phone number.                          : +32 (0) 23 19 30 37

Email address.                           : [email protected]

Chamber of Commerce number.  : 0716.776.748

VAT identification number.          : BE0716.776.748

 

- I / We (*) share / share (*) hereby inform you that I/we (*) revoke/revoke our agreement regarding the sale of the following goods/delivery of the following service (*) z

 

 

 

- Ordered on (DD-MM-YYYY): - Order number:

   
 

 

 
 

 

 

- Received on (DD-MM-YYYY):

 

 

- Name / Names of consumer (s) :

 

 

 

- Address of consumer (s):

 

 

- IBAN bank account :

 

 

- Signature of consumer (s) (only if this form is submitted on paper):

 

 

- Date (DD-MM-YYYY):

 

 

 

(*) Strike out what does not apply.

 

8.1 What is the applicable privacy policy?

 

Privacy policy Unifier. ONE, an online initiative by Čaršija (https://www.unifier.one)

 

About our privacy policy

Unifier.ONE cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy, that is subject to the GDPR regulations, applies to the use of the website and the services provided through Unifier.ONE or the underlying trading unit Čaršija. The starting date for the validity of these conditions is 19/12/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is shared with or made available to.

Webshop software

LightSpeed

Our webshop is developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected or stored.

Lightspeed reserves the right to share collected data within its own group to further improve the service.

Webhosting

ONE.com

We purchase web hosting and e-mail services from ONE.com. ONE.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. ONE.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. ONE.com is obliged to observe secrecy on the basis of the agreement.

Email and mailing lists:

Any e-mail traffic or mailing is automatically processed by our website platform or happens by using channels that fall under web hosting considering the fact that these occur through the domain www.unifier.one. Still other parties can be part of this process as well as described here below.

Lightspeed

Our website uses Lightspeed, a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Lightspeed's servers. Lightspeed will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the "unsubscribe" link. If you click on this you will no longer receive an email from our website. This can however seriously reduce the functionality of our website! Your personal data is stored securely by Lightspeed. Lightspeed uses cookies and other internet technologies that make it clear whether emails are opened and read. Lightspeed reserves the right to use your data to further improve the service and to share information with third parties with this purpose.

One.com

We use the services of One.com for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. One.com has no access to our mailbox and on our side we treat all our email traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to handle the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties.

All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than allowed by the legal terms.

Shipping and logistics

DHL, referring to its both divisions DHL Express and DHL Parcel

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is, therefore, necessary that we share your name, address and residence details with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.

In some cases, it is possible that other transport services are contracted and in these cases, the same conditions apply as described here for the services of DHL.

Billing and accounting

Exact Online

We use the services of Exact Online to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored in a secure manner. Exact Online is bound to secrecy and will treat your data confidentially. Exact Online does not use your personal data for purposes other than described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell (part of) our articles via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Beslist.nl

We sell (part of) our articles through the platform of Beslist.nl. If you place an order via this platform, Beslist.nl will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Other third-party sales channels such as Amazon and eBay without restrictions to use of other online sales channels under the same conditions even though they are not expressly mentioned in this privacy policy. We sell (part of) our articles via the third-party platforms. If you place an order via this platform, this platform will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General-purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations

Where appropriate, Unifier.ONE or the commercial unit Čaršija may, in general, be required by law to share your information in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will always oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send extracts or copies of your data to your e-mail that is already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

Right to transferability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Unifier.ONE or the trading unit Čaršija in general. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties

In the event that third-party software solutions use cookies, this is stated in this privacy statement. Changes to the privacy policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data that has already been collected about you, we will inform you by e-mail.

Contact details

Unifier.ONE, an online initiative by Čaršija

Elzeboomlaan 13-3 1180 Brussels Belgium T (+32-0) 231-9303 E [email protected]

Contact person for privacy matters

Mr. Catic

Čaršija is a trading unit registered with the Crossroads Bank for Enterprises in Brussels under number 2.282.885.694 and falls under company number 0716.776.748. All tax transactions are processed under VAT number BE0716.776.748.

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